Privacy Policy

Effective Date: May, 2023

This Privacy Policy governs the collection, use, sharing, and protection of personal information obtained from users ("you" or "your") of our website at [https://www.findexterous.com] (the "Website") and any related services or applications (collectively, the "Service"), provided by Findexterous ("Findexterous," "we," "us," or "our"). It is important to us that you understand how we handle your personal information. This Privacy Policy provides comprehensive and detailed information about our practices. Please read it carefully.

  1. Personal Information Collected

    We collect "personal data," which refers to any information from which a living individual can be identified, including but not limited to name, contact details, and photographs.

    The following categories of personal data may be collected and held about you:

    1. General inquiries or complaints

      When you submit a general inquiry or complaint, we collect:

      • Your name
      • Contact details (address, phone number, email address)
      • Details of your inquiry or complaint
    2. Account details

      We collect the following information to create and maintain your account and provide you with our services:

      • Your full name
      • Email address, occupation, and password
      • Phone number
    3. Financial transactions

      In order to provide you with services such as tracking your finances, we collect information about your financial transactions, which we use to offer our various services to you.

    4. Payment information

      We do not store your payment card details within your account as all payment transactions are handled directly by Flutterwave, Inc. Flutterwave notifies us of the transaction's success or failure.

  2. Use of Information Collected

    We use your personal data for the following purposes:

    1. General inquiries or complaints

      To address and respond to your general inquiries or complaints.

    2. Account details

      To administer your account, provide you with information about Findexterous, and deliver our business, products, and services.

    3. Financial transactions

      To provide you with visuals and detailed history of your financial transactions.

  3. Storage and Sharing of Information Collected

    We share your personal information with our service providers who process your data as part of the services they offer to us. We take steps to ensure that our service providers treat your data in accordance with the law, use it only in accordance with our contract with them, and maintain its security. Our service providers fall into the following categories:

    1. Data storage and hosting: AWS

    2. Customer engagement services, including email

    3. Web service analysis and development: Google Analytics

  4. Data Retention

    We will retain your information in accordance with the following guidelines:

    1. Duration of Service

      We will retain your information for as long as it is reasonably necessary to provide our services to you effectively.

    2. Active Account

      If you have an active account with us and have provided your consent, we will retain your information for the duration of your account's active status.

    3. Legal Obligations

      We may retain your information for the period required to comply with applicable legal and statutory obligations.

    Our data retention practices are designed to ensure that we retain your information only for as long as necessary and in accordance with legal requirements.

    If you have any questions or concerns about our data retention practices, please contact us using the contact information provided in this Privacy Policy.

  5. Security

    We implement security measures to protect the personal information we hold. We use appropriate technical and organizational measures to safeguard your data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. We follow recognized industry practices to protect our IT environment and physical facilities, including the use of secure socket layer (SSL) technology for information transmission. We utilize AWS, which provides ISO 27001 and SOC2 compliance for the personal data stored on your behalf. If you become aware of any unauthorized access, use, or loss of your email or password or any unauthorized visit or use of the website, please notify us immediately using the contact information provided below.

  6. Our Use of Cookies

    Our websites use cookies, which are small text files stored on your device, to distinguish you from other users. Some cookies are set by us, while others are set by our approved third parties. We use the following types of cookies:

    1. Strictly necessary cookies

      These cookies are essential for the operation of our site, enabling you to log in to the user area or make purchases.

    2. Analytical and performance cookies

      These cookies allow us to track the use of our site before, during, and after accessing it, helping us improve our services. We utilize Google Analytics for internal web analytics purposes.

    You can find more information about how we use cookies and your related choices in our Cookie Policy
  7. User Rights and Choices

    You have certain rights and choices regarding your personal data:

    1. Right to withdraw consent

      You have the right to withdraw your consent for the data uses specified in this Privacy Policy. Please note that any processing carried out before the date of withdrawal remains valid.

    2. Right to object to the processing of your personal data

      You have the right to object to the processing of your personal data based on your specific circumstances. We may only proceed with the processing if we can demonstrate compelling legitimate reasons or if it is in the public interest.

    3. Rights pertaining to automated decision-making

      As we do not engage in any automated decision-making processes concerning you, this right is not applicable.

    4. Right to data portability

      You can request an electronic copy of your personal data, provided by you and processed based on a contract with us.

  8. Updates to the Privacy Policy

    We reserve the right to update, modify, or amend this Privacy Policy at any time. Any changes will be posted on this page with a revised "Effective Date" date.

  9. Contact Information

    If you have any questions, concerns, or inquiries regarding this Privacy Policy or our data practices, please contact us at hi@findexterous.com.

By using our Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, sharing, and protection of your personal information as described herein.

Thank you for your attention to this Privacy Policy.

2023 Findexterous Technology Limited - RC 6990359